USER TERMS OF SERVICE

Last Revised: June 25, 2025

These User Terms of Service (“Terms” or “Agreement”) are between you (i.e. the end-user) (“you”) and FollowUp Solutions Inc.  (“FollowUp Solutions”or “FollowUp”), and they govern your use of the FollowUp Solutions Services (as defined and further explained below).

You must accept these Terms and our Privacy Policy to use the FollowUp Solutions Services. By clicking “Accept/I Agree,” you confirm you have read, understood, and agree to these Terms. If you do not agree, do not use the Services. If you are accepting these Terms on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms.

    1. DEFINITIONS
  • “Account” means your registered FollowUp Solutions account, including the login identification and password that allows you to access the Services and Platform.
  • “Circle of Care” means the group of Providers a User explicitly authorizes to view and share notes or other information about the User for coordinated support.
  • “Content” means all forms of information and materials, including text, images, videos, and data, available on or through the Platform.
  • “FollowUp Solutions Content” means all Content provided by or on behalf of FollowUp Solutions, excluding User Content.
  • “Personal Health Information” means information that relates to the physical or mental care of an individual, including information that consists of such individual’s health care.
  • “Personal Information” means personal information about an identifiable individual and includes Personal Health Information.
  • “Platform” means the website and related mobile or web applications located at followu.ca that connects Users with Providers.
  • “Provider” means any health or wellness professional, coach, tutor, or other service provider who offers Support Services through the Platform.
  • “Regulated Provider” means a Provider who is a health information custodian under Ontario’s Personal Health Information Protection Act, 2004 (“PHIPA”), or who is otherwise subject to applicable provincial, territorial, or federal privacy legislation governing the collection, use, and disclosure of Personal Health Information in the jurisdiction(s) where they provide services through the Platform. “Services” or “FollowUp Solutions Services” means the FollowUp Solutions services offered through the Platform and includes the facilitation of the Support Services from Providers to Users.
  • “Session” means any live or asynchronous interaction, including messaging, audio, or video, conducted through the Platform between a User and a Provider.
  • “Support Services” means emotional, physical, financial, or social wellness services delivered by a Provider through video, messaging, or other features on the Platform.
  • “User” means any end user of the FollowUp Solutions Services.
  • “User Content” means Content you upload or submit (for example, questionnaires, messages, or files).
  1. ABOUT THE FOLLOWUP SOLUTIONS’ SERVICES

FollowUp Solutions is a technology platform that helps Users discover and connect with Providers who provide emotional/mental, physical, financial, intellectual, environmental, vocational, spiritual and social wellness services. We do not provide health care ourselves, set session fees, or supervise Providers. Users may access general wellness information at no cost. If you book a session, the fee is set and collected by the Provider directly.

FollowUp Solutions provides a digital marketplace and collaboration hub that lets Users register free of charge, search for Providers, book video sessions, and—at the User’s option—share information between their Providers – Circle of Care. FollowUp Solutions does not charge Users. Providers pay a subscription fee to use the Platform.

  1. SUPPORT SERVICES

Requesting a Session

You may request Support Services from any Provider whose profile appears on the Platform. The Provider may accept or decline at their discretion.

Coordinated Care

You may invite individual Providers into your Circle of Care. When you do so, you give those Providers permission to share notes and information about you with each other through the Platform. You can add or remove Providers from your Circle of Care at any time in your Account settings. If you create a Circle-of-Care, you authorize FollowUp Solutions to disclose your session information and notes to the other Providers you select.

Professional Responsibility

Each Provider (not FollowUp Solutions) is solely responsible for the services they deliver, for complying with their professional and legal obligations, and—if they are a Health Information Custodian under PHIPA—for safeguarding any Personal Health Information they create or hold.

  1. PROVIDER VERIFICATION

Providers must truthfully list their credentials. Regulated Providers must maintain good standing with their governing college and provide proof on request. Non-regulated Providers must supply verifiable qualifications. See Section 15 (Disclaimer of Professional Services & Limitation of Liability) for all platform-wide disclaimers.

FollowUp Solutions is not liable for any harm arising from or related to your Sessions. If you have a professional complaint about a Provider, you may contact us at support@followu.ca, and we will assist in directing your complaint to the appropriate regulatory authority.

FollowUp Solutions is a technology marketplace; it does not practise medicine, psychotherapy, financial planning, or any regulated profession. Providers are independent contractors. Content on the Platform is general information, not medical or professional advice, and should not be relied on as such.

Each Provider is solely responsible for obtaining your informed consent and meeting all professional and legal duties. Support Services do not replace your primary care. Consult your regular health professional as needed. You may refuse or withdraw consent at any time.

Online sessions carry risks (e.g., technical failures, unauthorized access). FollowUp Solutions is not liable for related losses except as expressly stated in these Terms.

  1. CONSENT AND PRIVACY

By registering for and using the FollowUp Solutions Platform, you acknowledge and expressly consent to the following:

  • Collection, Use, and Storage of Personal Information: Your personal information, including any Personal Health Information (“PHI“), will be collected, used, and stored on secure servers located in Canada in accordance with Ontario’s PHIPA, or other applicable provincial, territorial, or federal privacy legislation, and our Privacy Policy. Regulated Providers who are Health Information Custodians are responsible for safeguarding any PHI they collect or create.
  • Circle-of-Care Data Sharing: You may choose to add Providers to your Circle of Care. When you do so, you authorize those Providers to view, share, and exchange your information, including session notes and PHI, with each other through the Platform for the purpose of coordinating your wellness plan. You may add or remove Providers from your Circle of Care at any time in your Account settings. You may withdraw this consent at any time, but withdrawal may affect the ability of Providers to coordinate your care.
  • Tele-Services Consent and Risks: By using the Platform for video, messaging, or other online Support Services, you acknowledge and accept the inherent risks of tele-services, including but not limited to: poor audio or video quality due to network limitations, technology failures causing delays in evaluation or treatment, lack of access to health records maintained outside the Platform, and potential unauthorized collection, use, or disclosure of your information due to security breaches. While FollowUp Solutions uses industry-standard security measures, absolute confidentiality and security cannot be guaranteed for data transmitted over the Internet.
  • Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your information at any time by updating your Account settings. However, withdrawal of consent may limit your ability to use certain features or receive coordinated care through the Platform.
  • Privacy Policy: For further details on how your information is handled, please refer to our Privacy Policy at https://followu.ca/privacy-policy/
  1. ELIGIBILITY AND PARENT CONSENT

The Services are intended for individuals who are at least sixteen (16) years old or the age of majority in their jurisdiction, whichever is higher (“Adults”). Minors may use the Services only if (a) a parent or legal guardian opens the Account, (b) the parent or legal guardian provides any required consents, and (c ) the parent or legal guardian remains responsible for compliance with these Terms. While the parent or legal guardian is not required to be present for all Sessions, they must be aware of all Sessions booked or attended by the minor. The parent or legal guardian will receive notifications regarding each Session via email or through the Platform. The parent or legal guardian may choose to attend any Session at their discretion.

  1. USE OF SERVICES

Subject to these Terms, FollowUp Solutions grants you a limited, non-exclusive, non-transferable, revocable right to use the Platform, the FollowUp Solutions Content and the Services (the “Licensed Materials”) for your own personal use only and not for resale or further distribution.

All restrictions on use are set out in Section 12 (Acceptable Use), which is incorporated here by reference.

All rights not expressly granted are reserved by FollowUp Solutions. 

  1. YOUR ACCOUNT AND LOGIN METHODS

To use the Services, you must register for an Account with a valid email and password (“Login Methods”) and provide accurate, current, and complete information as requested. You are responsible for maintaining the confidentiality and security of your Account and password, and for all activities that occur under your Account. FollowUp Solutions may take any necessary action to protect your Account, including termination or requesting additional information. You are responsible for promptly updating your information and for safeguarding your login credentials. Please refer to the Privacy Policy for details on how your personal information is collected and used. FollowUp Solutions cannot guarantee absolute security of your information and is not liable for unauthorized access or use of your Account.

  1. THIRD PARTY CONTENT, TOOLS & WEBSITES

The Platform may contain or integrate third-party software, tools, content, or links to external websites (“Third-Party Materials”). FollowUp Solutions does not endorse, warrant, control, or assume liability for any Third-Party Materials, your use of them, or any transactions you enter into with third parties. Access them at your own risk.

  1. FEES AND PAYMENTS

Creating an Account and browsing the Platform are free. If you book a session, the total cost is displayed before you confirm. Your payment will be collected by the Provider using their chosen payment method. FollowUp Solutions does not store your full payment card details. All financial questions, refunds, or disputes relating to a paid session are handled directly between you and the Provider, and, if applicable, the Provider’s selected payment processor.

Each Provider sets their own cancellation and rescheduling policy, which is shown at the time of booking. By confirming a session, you agree to the Provider’s policy.

  1. TERM AND TERMINATION

You may close your Account at any time in your settings or on request to us. We may suspend or delete an Account that violates these Terms or applicable law.

FollowUp Solutions will not be liable to you or any other party for any termination of your Account or access to the Platform or Services. Termination of your Account will not modify, change or void any payment obligations you may have incurred through your use of the Platform.

  1. ACCEPTABLE USE

You may only use the Services for your own personal, lawful purposes. you must not:

  • share your account or allow others to use it;
  • resell, sublicense, lease, or distribute the Services or Platform to anyone else.
  • reverse engineer, decompile, disassemble, or attempt to access the source code of the Platform or Services.
  • use the Services to harass, threaten, stalk, intimidate, or harm anyone, including Providers or other users.
  • upload, post, or transmit any content that is illegal, fraudulent, misleading, defamatory, obscene, offensive, violent, or promotes discrimination, hatred, or harm.
  • infringe on anyone’s intellectual property, privacy, or other rights.
  • use the Services to send spam, chain letters, or unsolicited advertising.
  • impersonate another person or misrepresent your identity.
  • upload another person’s personal or health information unless you have their lawful consent.
  • interfere with, disrupt, or overload the Platform or Services, including by uploading viruses or malicious software.
  • attempt to bypass security features or access accounts or data that do not belong to you.
  • systematically collect or scrape data from the Platform, whether manually or using automated tools like bots or crawlers; or
  • use the Services to build a competing product or service.
  1. MONITORING AND DISCLOSURE TO AUTHORITIES

FollowUp Solutions may monitor use of the Services and may disclose information to law-enforcement or regulatory authorities as permitted or required by law and as further described in our Privacy Policy.

  1. INTELLECTUAL PROPERTY OWNERSHIP

FollowUp Solutions and its licensors own all rights to the Platform, FollowUp Solutions Content, and Services. You may not use our trademarks or content except as permitted by these Terms. Your User Content is, as between you and FollowUp Solutions, is your property. 

  1. DISCLAIMER OF PROFESSIONAL SERVICES AND LIMITATION OF LIABILITY

15.1 About the Platform

FollowUp Solutions is a technology platform that facilitates connections between Users and Providers. FollowUp Solutions does not provide medical, psychological, financial-planning, legal, or any other regulated professional services, does not supervise Providers, and does not guarantee any particular outcome. All Content on the Platform is provided for general informational purposes only and must not be relied upon as professional advice.

15.2 Independent Provider Responsibility

Each Provider, whether regulated or unregulated, remains solely responsible for (i) the quality and legality of the Support Services delivered, (ii) compliance with all professional, ethical, and statutory obligations, including Ontario’s PHIPA, and (iii) obtaining and documenting any requisite informed consent. FollowUp Solutions is not a party to, and assumes no liability for, any Provider–User interaction, Session, or Circle-of-Care data exchange.

15.3 Assumption of Risk for Tele-Services

By using the Platform’s video, messaging, or other online features, or any other online Session, you acknowledge the inherent risks of tele-services, including possible technology failures, poor audio/video quality, lack of access to records maintained outside the Platform, and potential unauthorized interception, access, use, or disclosure of your information despite industry-standard safeguards. While FollowUp Solutions employs commercially reasonable security measures, absolute confidentiality and security cannot be guaranteed for data transmitted or stored online. You agree that you bear these risks and that FollowUp Solutions will not be liable for any loss or damage arising therefrom except as expressly provided in this Section 15.

15.4 No Warranties

The Services, Platform, FollowUp Solutions Content, and User Content are provided “as is,” “as available,” and without warranties of any kind, whether express, implied, statutory, or otherwise. Without limiting the foregoing, FollowUp Solutions expressly disclaims any implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, quiet enjoyment, and any warranties arising out of course of dealing or usage of trade. FollowUp Solutions makes no representations or warranties that the Services (a) will meet your requirements or be available on an uninterrupted, secure, or error-free basis, (b) will be accurate, complete, or reliable, or (c ) will be free of viruses or other harmful components.

15.5 Limitation of Liability

To the extent allowed by applicable law, FollowUp Solutions and its parents, subsidiaries, affiliates, licensors, officers, directors, employees, contractors, and agents (collectively, the “FollowUp Parties”) will not be liable for any indirect, special, or consequential damages, or for any loss of profits, data, or business. Our total liability for any claim will not exceed one-hundred Canadian dollars (CAD $100).

15.6 Release

By using the Platform or Services, you release and agree not to hold the FollowUp Parties for any claims or damages related to use of the Services, or your interactions with Providers or other users of the Platform.

  1. INDEMNIFICATION
    You agree to indemnify and hold FollowUp Solutions, its parents, subsidiaries, affiliates, any related companies, and its licensors, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers, harmless from any claims, losses, or damages arising from your use of the Services or violation of these Terms, including any dispute that arises between you and any individual including, without limitation, a Provider.
  2. APPLICABLE LAW & JURISDICTION

    These Terms are governed by Ontario law. Disputes will be resolved in Ontario courts, located within the City of Toronto.
  3. WAIVER OF CLASS ACTIONS

You agree to indemnify and hold FollowUp Solutions, its parents, subsidiaries, affiliates, any related companies, and its licensors, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers, harmless from any claims, losses, or damages arising from your use of the Services or violation of these Terms, including any dispute that arises between you and any individual including, without limitation, a Provider.

  1. FORCE MAJEURE

FollowUp Solutions will not be liable for failures or delays in performing its obligations due to any events beyond FollowUp Solutions’ reasonable control, such as strikes, riots, insurrection, terrorism, fires, natural disasters, acts of God, war, governmental action.

  1. TERRITORIAL RESTRICTIONS

    The Services are offered only to Users physically located in Canada. By using the Services, you represent and warrant that you are accessing the Platform from within Canada.
  2. GENERAL

    Assignment    . FollowUp Solutions may assign these Terms in whole or in part at any time without your consent. you may not assign your rights or obligations under these Terms. Severability. If any part of these Terms is invalid, the rest remains in effect. Entire Agreement. These Terms (including our Privacy Policy) is the complete agreement between you and FollowUp Solutions and replace any previous agreements. Any changes must be in writing and signed by FollowUp Solutions.  Waiver. Any waiver of any term of this Agreement must be in writing and signed by FollowUp Solutions.
  3. INTERPRETATION AND LANGUAGE

    Headings are for convenience only. “Including” means “including without limitation.” Both you and FollowUp Solutions agree that these Terms and all related documents be in English.